Return Policy

We do not accept any returns for all items sold on Kpop Glow US. Exchanges are available if there is any defect on the product you have received. Please contact us through the K-Pop Glow US customer service with a full unboxing video starting from before you open the delivery box with the shipping label  showing and intact. When returning, the items have to be unused, sealed and in original condition. Original and return shipping fees are not refundable. 

Unboxing Video

Unboxing video must be attached to your return request and the video must start from when the delivery outer box is still sealed, otherwise we are not able to proceed with refund process. Please show in the video clearly the state of the products and what is missing.

Condition of Product

Returned items must be in their original packaging and condition (unopened, unused, unmarked, and not disfigured). Incomplete returns may be refused or disregarded. *We do not accept returns of Time Deal items and Clearance items. Clearance items and Time Deal items are considered FINAL SALE and are not eligible for return or exchange. We do not offer price adjustments on  prior purchases. Damaged item(s) / Wrong item(s) return policy If you have received damaged items or wrong items, you can make a return request through the K-Pop Glow US customer service team along with an attachment of a unboxing video for proof.  After checking the information, we will send you the replacement items right away along with the prepaid return shipping label or issue you a refund.

Orders with Pre-Order Benefits or Fan Sign Benefits 

We do not offer refunds or returns in cases where the product is attached to pre-order benefits, fan sign raffles or any event that is held on K-Pop Glow US.